Five Conversations Webinar Series

As a leader or manager, making effective decisions, gaining buy-in and generating creative ideas and solutions are critical to achieving progress and a positive way forward.

Effective communication is the single biggest ingredient to help you achieve this, whether is a virtual, face-to-face or hybrid environment.

At Global Edge, we believe outstanding performance starts with what your people say and how they say it. As experts in face-to-face communication and personal impact, we increase the frequency, quality and impact of everyday conversations, giving individuals that extra ‘edge’, as well as dramatically increasing engagement levels and productivity.

• Targeted at new and experienced leaders and managers

• For groups or teams of up to 12 participants

• 6 x 120-minute Zoom webinars, over 3 months

• Available ‘off-the-shelf’ or tailor-made and branded for your organisation

• The first webinar introduces the Five Conversation Styles© – a simple and accessible framework to manage people and drive change.

• Five further sessions each focus on one of the Five Conversation Styles© and explore, interactively with participants, when and how to use them.

• Video, audio and poll questions are used to stimulate discussion and share experiences.

• Slides are provided for input and focus with a practical toolkit and recording shared with participants.

Participants will:

• become aware of the need to flex their personal style and behaviour in different situations, to get the outcome they want.

• be ready with a range of responses for different business conversations with team members, stakeholders or customers.

• receive specific reminders, actions and toolkits after each webinar to practice and apply their learning.

• have a buildable toolkit over 3 months, enabling layered learning integrated with real-life work conversations.

The Dynamic Conversation

• What makes a Dynamic Conversation and why are they so critical in the current environment? 

• What are the Five Conversation Styles© and when/how do I use each of them? 

• How do I use the Five Styles effectively in this new ‘hybrid’ environment? 

• How do I get myself ready to have the conversations I need to have? 

Inspiring Action

• How do I ‘show up’ as a leader during times of change?

• What do people follow in a leader, especially during a crisis?

• What are the key ingredients of impactful communication to inspire others?

• How do I keep people motivated and positive, during these difficult times?

Building Ownership

• How can I create the right opportunities for people to shine and lead during a crisis?

• What is my role as a coach during change?

• What mindset and skills do I need to have great coach conversations?

• How do I facilitate and structure the generation of new ideas?

Assessing performance

• Why is feedback so important during change and when is it most beneficial?

• Learning a structure and approach for effectively feeding back to others

• Preparing for “real-time” feedback

Aligning Expectations

• How do I identify differences in expectations and the need to clarify?

• When there is confusion, how can I ensure people have clear roles, measures and accountabilities, which they understand and commit to.

• Identifying your “stop-start-continue” actions for a clarify conversation at work.

Holding Accountable

• What stops you from delivering challenge conversations effectively?

• Dealing with fears, delivering the message, controlling emotions, and managing reactions.

• Identifying your “stop-start-continue” actions for a challenge conversation at work.